Grey-toned infographic showing a central factory icon with 'RF' and circular arrow, surrounded by icons for 'Damaged Products', 'Overshipment', 'Undershipment', 'Cross-Labelling'.

1. Only the Return Factory should create OFIs for delivery issues: o Damaged products o Overshipment (in case a physical return is required) 1. The customer wants to keep the goods – RF can be excluded from the process. An OFI can be opened by RO/CI, as only a virtual order/invoice is required (no action needed from RF). If RF is informed first, the team should simply forward the communication to OV without taking any action. 2. The customer wants to return the goods – RF must arrange the pick-up using the OFI number as a reference. In this case, the OFI must be opened by RF. o Undershipment o Cross-labelling See more