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A blue gradient icon showing a person talking into a speech bubble with a user profile and wavy lines.

A blue gradient icon showing a person talking into a speech bubble with a user profile and wavy lines.

Icon for employee behaviour on this line of standard - The employee speaks clearly, using language satisfactorily that enables engagement in a two-way conversation with the guest. The employee communicate in clear, courteous use of language ensuring speech is easy to understand and supports two-way conversation with guests. See more