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Team celebrating a Net Promoter Score of 70 in a modern, pink-hued service center, with a large glowing display.

Team celebrating a Net Promoter Score of 70 in a modern, pink-hued service center, with a large glowing display.
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In 2025 steht der technische Kundenservice der Deutschen Telekom mehr denn je im Zeichen des „Magenta Spirit“. Ein Net Promoter Score (NPS) von 70 ist ein ehrgeiziges Ziel, das durch exzellente Expertenberatung und innovative Tools wie „Frag Magenta“ greifbar wird. Hier ist eine bildliche Beschreibung zur Motivation Ihres Teams: Vision: Gemeinsam zur 70 Stellen Sie sich ein modernes, lichtdurchflutetes Service-Center vor. Im Zentrum steht ein großes, leuchtendes Display, das eine stolze „70“ in hellem Magenta anzeigt. Rundherum sieht man: Das Team im Fokus: Motivierte Servicetechniker und Berater, die gemeinsam auf das Ziel blicken. Sie verkörpern die Leidenschaft, mit der sie täglich Kundenprobleme lösen. Der Kunde als Partner: Ein symbolischer Handschlag oder ein lächelnder Kunde auf einem Bildschirm verdeutlicht die hohe Weiterempfehlungsrate. Technologie trifft Mensch: Symbole für Glasfaser und 5G-Vernetzung im Hintergrund unterstreichen die technische Kompetenz. Magenta-Branding: Der Raum ist in den charakteristischen Farben gestaltet, was Zusammenhalt und Identität stärkt. Warum wir das schaffen: Durch Programme zur Führungskräfteentwicklung und kontinuierliche Weiterbildung sichert das Team die Qualität, die für einen Spitzen-NPS notwendig ist. Mit Experten, die montags bis samstags sofort zur Stelle sind, wird jeder Kontakt zum positiven Erlebnis. See more

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