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IT professionals working in a dark server room with glowing network cables and screens displaying data.

IT professionals working in a dark server room with glowing network cables and screens displaying data.
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N° Version Date (mm/aaaa) Modification Chapitre 1 11/2025 Création du document Tous 1/ OBJET. Dépanner le plus rapidement possible les problèmes informatiques selon le niveau d’intervention (N1 à N3), éliminer des sources de problèmes, faciliter la résolution de problème par les niveaux supérieurs. 2/ RESPONSABILITE. Responsable informatique Opérateurs habilités par niveau de dépannage informatique 3/ CHAMP D’APPLICATION. Ensemble du site de Nozières de la société Almar Sùdmétall Groupe France 4/ DEFINITIONS ET SIGLES. Cable Ethernet Prise RJ 45 Femelle/ Mâle Diodes Switch : Ports : ici au nombre de 5 Système : ensemble constituant un réseau 5/ DONNEES DE BASES Exemple de réseau : les postes sont interconnectés, par câbles Ethernets, par WIFI, en plus du réseau informatique, les appareils sont reliés au réseau électrique. Un grand nombre d’appareils (Pc/écran/imprimantes /switch/capteur/convoyeurs, etc ) de services (Automa/SAP/ Données WIFI ) dépendent de ces deux réseaux que sont Internet et l’Electricité. En plus de ses réseaux, chaque élément peut tomber en défaut, en panne, en fin de consommable : soit un échec. Ce pas à pas permet d’apporter les premières réponses afin de ne pas rester sur un échec. Soit le régler, soit aider à sa résolution par suppression de cause(s). 6/ FAQ Dépannage Basique Équipement Problème Question / Action Le problème est-il résolu ? Si OUI Si NON Ordinateur Ne démarre pas 1. Avez-vous appuyé sur le bouton d’allumage (⏻), vérifiez See more

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