Does This Look Familiar? [INSERT IMAGE: Frustrated IT manager/engineer at desk, head in hands, multiple monitors showing error messages] VENDOR FINGER-POINTING Where's the ESCALATE button? $$$$ LOST EVERY HOUR "It's not our problem..." NETWORK DOWN Case stuck in queue for days CUSTOMERS CAN'T CONNECT "Open another ticket with them" Junior engineer assigned... again CEO WANTS ANSWERS NOW Multiple vendors, zero accountability "We need more logs" BUSINESS AT A STANDSTILL 3 AM emergency calls "That's not in our documentation" There's a Better Way... See more