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A diverse group of adults sits in a circle during a counseling session, engaged in conversation in a warmly lit room.

A diverse group of adults sits in a circle during a counseling session, engaged in conversation in a warmly lit room.

Connection is a protective factor against burnout Workers have called for leadership connection that is: Human-centred – rather than system based Unstructured – genuine conversations Relational and unrushed – authentic rather than performative engagement Validating emotional labour – not just task performance See more