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A smiling female barista in an apron and blazer gestures in a warm-toned coffee shop with espresso machines and shelves of jars.

A smiling female barista in an apron and blazer gestures in a warm-toned coffee shop with espresso machines and shelves of jars.
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1. Begrüße den Kunden a. Wartende Kunden ein Zeichen geben, dass sie bemerkt wurden 2. Stelle eine Offene Frage (Was kann ich für sie tun?) ACHTUNG: Der Kunde wird darauf hin antworten, dass er sich entweder für eine Nespresso Maschine interessiert oder eine Kaffeeberatung möchte 3. Frage explizit, ob der Kunden ein Mitgliedskonto/Kundenkonto hat 4. Wähle 2 Fragen aus zur Bedarfsermittlung: a. Wie trinken sie ihren Kaffee b. Wann trinken sie ihren Kaffee c. Wie viel Kaffee trinken sie d. Welche Art von Kaffee trinken sie 5. Erwähne, dass es 2 Kaffeesysteme gibt: a. Vertuo und Original System 6. Erwähbne eine der folgenden Argumente: a. Das System ist einfach, Sauber und Schnell b. Gleichbeliebend Kaffeequalität in jeder Tasse 7. Lade den Kunden zu einer Verkostung ein 8. Bereite dem Kunden eine Auswahl der folgenden Optionen zu: a. Rezept mit Milchschaum oder Sirup, Cocktail b. Milchschaum mit Print c. Geleitete Verkostung mit anderen Kunden d. Food & Bites zum Kaffee anbieten um Harmonie zu zeigen 9. Bei der Zubereitung der Kaffees, erwähne immer folgende 3 Optionen: a. Welche Sorte (Name) b. Herkunft, Geschmack, Intensität c. Für welches der beiden Kaffeesystem die Sorte ist 10. Ergänze dein Gespräch mit folgenden Inhalt: a. Kapseln sind Recycelbar oder kompostierbar (je nach System) + i. 80% verwendetes recyceltes Aluminium für die Kapseln ii. BCORP zertifiziert iii. Recycling Bag für gebrauchte Kapseln iv. Wie man kapseln recycelt (sammeln und zurück bringen) v. Bis 2035 See more

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